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How can we help?
Search the docs, or send us a message with your order number.
- DocumentationInstallation, setup and troubleshooting guides.
- FAQPayments, delivery, licenses and refunds.
- Track an orderOrder number and billing email is all you need.
- My ordersStatus, receipts and downloads in your account.
Common questions
All FAQWhich payment methods do you accept?
We currently accept bKash and Nagad using Send Money. The exact amount to send and our number are shown at checkout.
How do I pay with bKash or Nagad?
At checkout, choose bKash or Nagad, send the exact total shown to the displayed number using Send Money, then enter the number you paid from and the Transaction ID (TrxID) before placing your order.
Is my payment verified automatically?
No. Our team manually matches your Transaction ID with the received payment. Your order shows “Payment verification pending” until the payment is confirmed.
What happens if my payment can't be verified?
The order is marked “Payment failed”. Open the order in My account → Orders (or track it with your order number and email) for the next steps, or contact support with your order number and Transaction ID.
What if the price changes before I pay?
Prices and coupons are re-checked by the store when you place the order. If anything changed, checkout shows the updated amount before your order is submitted.
Send us a message
We reply by email. For order questions, include your order number.
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