Help
Frequently asked questions
Answers about paying with bKash and Nagad, downloads, licenses, refunds and your account.
Setup questions? Read the documentation
Payment
Which payment methods do you accept?
We currently accept bKash and Nagad using Send Money. The exact amount to send and our number are shown at checkout.
How do I pay with bKash or Nagad?
At checkout, choose bKash or Nagad, send the exact total shown to the displayed number using Send Money, then enter the number you paid from and the Transaction ID (TrxID) before placing your order.
Is my payment verified automatically?
No. Our team manually matches your Transaction ID with the received payment. Your order shows “Payment verification pending” until the payment is confirmed.
What happens if my payment can't be verified?
The order is marked “Payment failed”. Open the order in My account → Orders (or track it with your order number and email) for the next steps, or contact support with your order number and Transaction ID.
What if the price changes before I pay?
Prices and coupons are re-checked by the store when you place the order. If anything changed, checkout shows the updated amount before your order is submitted.
Delivery
When can I download my purchase?
Downloads become available as soon as your payment has been verified and the order is completed.
Where do I find my downloads?
Signed-in customers find them under My account → Downloads and on the order's page. The order email also includes your download links.
How can I check my order status?
Use Track order with your order number and billing email, or sign in and open My account → Orders.
Licenses
Do I need a license key?
No. Purchases are delivered as downloads, so there is no key to enter. The license terms for each product are shown on its product page and in our License Policy.
Do products receive updates?
Products that are actively maintained show a version number and changelog on their product page. Updated files appear in My account → Downloads.
Refunds
Can I get a refund?
Refund eligibility is described in our Refund Policy. Please read it before purchasing.
How do I request a refund?
Contact support with your order number and the reason for your request. We'll reply based on the Refund Policy.
Account
Do I need an account to buy?
No, you can check out as a guest. An account keeps your orders, downloads and wishlist in one place.
I ordered as a guest. Can I see that order in my account?
Yes. Verify your email, then open My account → Orders and choose “Sync previous orders” to add earlier guest orders placed with the same email.
How do I change my password?
Go to My account → Security → Change password. We email you a 6-digit code to confirm it's you, then you choose a new password.
How do I get help?
Message us on WhatsApp from the Support page, or send the support form with your order number and a short description of the issue.
Didn't find your answer?
Message us with your order number and we'll help.